Delivery & Returns Policy

DELIVERY

We’re pleased to offer FREE standard delivery to the UK when you spend £75 or more.

STANDARD DELIVERY – 3 TO 5 WORKING DAYS

Our standard delivery is free if you spend over £75. If you spend under £75 then your standard delivery charge will either be £2.75 or £4.50 depending on the size and weight of your order. There are some large and heavy products which require a delivery charge of £8. You’ll see the total cost of your order in the checkout.

Some of our products will be shipped directly from suppliers and so might have a slightly different timescales. If this is the case then it will clearly be indicated in the product information for your awareness. If you have any questions about this please don’t hesitate to contact us.

CHRISTMAS DELIVERY CUT OFF – 6PM ON MONDAY 21ST DECEMBER

Please note that the last date for standard delivery before Christmas is 6pm on Monday 21st December. Please contact us if you need something urgently after this date and we will do our very best to help.

 

 

RETURNS

OUR EXTENDED CHRISTMAS RETURNS POLICY

We’ve extended our usual returns policy for gifting items this festive season. Any gift bought between Monday 9th November 2020 and Thursday 24th December 2020 can be returned or exchanged within 28 days or until Monday 11th January 2021, whichever is longer.

After Thursday 24th December our normal returns policy will resume. Gift products exclude trees, wreaths, lights and decorations. The item must be in original sale condition including all packaging, tags and accessories.

RETURNING A PRODUCT YOU’VE CHANGED YOUR MIND ABOUT

We hope that you’ll be happy with what you buy, however if you change your mind then you can return or exchange unwanted items 14 days after purchase.

Items must:

- Be unused and in original condition, with all packaging, tags and labels intact.

- Have proof of purchase, such as receipt or delivery note.

You are responsible for the cost of returning items that you have changed your mind about. Please make sure that you sufficiently package up your return to prevent any damage as the goods are your responsibility until they reach our warehouse. We would recommend that you use a postal service with proof of postage and insurance. We are able to arrange for a collection if that is easier for you – please contact us if required.

Your refund will be processed within 14 days using the same method that you paid with.

RETURNING A FAULTY PRODUCT

All our products are carefully checked before being sent out but unfortunately sometimes they might develop a fault.

In the first instance please contact us as there might be something we can do to help. If there isn’t anything we can do and it is within 30 days of purchase, we’ll exchange or refund it. You will need your proof of purchase, such as receipt or delivery note.

After 30 days, if a manufacturing fault is found then we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

PRODUCTS ARRIVED DAMAGED

All products leave us in perfect condition however in the unfortunate situation where a product has arrived damaged then please notify us within 24 hours.

STORE PURCHASES RETURNED TO STORE

If you have changed your mind about a product you bought in store then you are able to return it for an exchange or refund within 28 days of purchase. Please ensure that the item is unused and in original condition, with all packaging, tags and labels intact, and that you have your receipt.

ONLINE PURCHASES RETURNED TO STORE

You may return an online order to one of our stores within 14 days of receipt providing it falls within the above criteria. The store will return your item to our warehouse and your return will be processed within 7 – 10 days.