We’re pleased to offer FREE standard delivery to the UK when you spend £75 or more online.
Our standard delivery is free if you spend over £75 online. If you spend under £75 then your standard delivery charge will either be £2.75 or £4.50 depending on the size and weight of your order. There are a some number of large and heavy products which require a delivery charge. If this is the case you’ll see this in the checkout before you pay.
Some of our products will be shipped directly from suppliers and so might have a slightly different timescales. If this is the case then it will clearly be indicated in the product information for your awareness. If you have any questions about this please don’t hesitate to contact us.
We hope that you’ll be happy with what you buy, however if you change your mind then you can return unwanted items 14 days after purchase.
- Be unused and in original condition, with all packaging, tags and labels intact.
- Have proof of purchase, such as receipt or delivery note.
We chose to keep the price of our products as low as possible and as such this unfortunately doesn’t allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. Please make sure that you sufficiently package up your return to prevent any damage as the goods are your responsibility until they reach our warehouse. We would recommend that you use a postal service with proof of postage and insurance. We are able to arrange for a collection if that is easier for you – please contact us if required.
Your refund will be processed within 14 days of reaching our warehouse using the same method that you paid with.
All our products are carefully checked before being sent out but unfortunately sometimes they might develop a fault.
In the first instance please contact us as there might be something we can do to help. If there isn’t anything we can do and it is within 30 days of purchase, we’ll exchange or refund it. You will need your proof of purchase, such as receipt or delivery note.
After 30 days, if a manufacturing fault is found then we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
All products leave us in perfect condition however in the unfortunate situation where a product has arrived damaged then please notify us within 24 hours.
If you have changed your mind about a product you bought in store then you are able to return it for an exchange or refund within 28 days of purchase. Please ensure that the item is unused and in original condition, with all packaging, tags and labels intact, and that you have your receipt.
You may return an online order to one of our stores within 14 days of receipt providing it falls within the above criteria. The store will return your item to our warehouse and your return will be processed within 7 – 10 days.
Charlies Stores Ltd, Offas Dyke Business Park, Unit 7, Welshpool, SY21 8SS.