Terms & Conditions
This section of our website, and the documents referred to on it, tells you about the terms and conditions on which we supply the products on our website www.charlies.co.uk (our site). Please read these Terms and Conditions and our Delivery and Returns Policy carefully before using our site or ordering any products.
Terms of Sale
Information About Us
www.charlies.co.uk is a website operated by Charlies Stores Limited (we, our, us). We are registered in England and Wales under company number 01761459. Our registered office is at Charlies Stores Ltd, Unit 7, Offas Dyke Business Park, Buttington, Welshpool, SY21 8SS. Our Value Added Tax (VAT) registration number is 442 495 877.
Placing an Order
All orders placed by you and purchases of goods from us (whether purchases are made by telephone, via our website or by such means as we permit) are subject to these terms and conditions and acceptance by us. Orders are deemed as accepted at the point the goods are delivered to you, at which point a legally binding contract is constituted between us. Only those products listed on your delivery note will be included in the contract.
The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
After placing an online order you will receive an email from us acknowledging that we have safely received your order. This does not mean that your order has been accepted and we may choose not to accept your order or purchase for any reason and we will not be liable to you or to any third party in those circumstances. If we choose not to accept your order, monies will be refunded in full and notification of cancellation will be sent to you. All orders are subject to acceptance by us.
Please note "Risk and Title" further below.
Product Availability
All products are subject to stock availability (please be aware, stock updates on our website every 4-6 hours, it is not live). We will inform you as soon as possible if a product in your order is not available and we will offer you an alternative or issue a credit. Please note, there may be extended delivery times on out of season products.
Ordering Errors
You can change your order up to the point that you click on "place order". If you later discover that you have ordered a product in error then you can contact us, as as long as you speak to us before your order has been dispatched we will be able to help you.
You can view our Delivery & Returns Policy here www.charlies.co.uk//delivery-returns
Product Prices
The prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
In the unfortunate event that we discover there is a pricing error, we shall, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.
Payment
We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, Maestro debit cards, Visa Electron cards and PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
· Pay later in 3
· Slice it
Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may apply an additional processing charge in relation to such payments which non-UK card holders will be liable to pay.
All orders will be charged at the time your order is submitted. If we reject or cancel your order for any reason, this charge will be credited back to your account.
Promotions
BOGOF-style Promotions (example: buy 2 and get the 3rd free/cheaper)
These offers entitle you to buy one get one free, or get the lowest priced product in the promotion for free/at a reduced price when you buy the minimum number of qualifying products on one order.
Full and partial refunds can be obtained under this promotion by returning the qualifying products, together with the free product. We cannot process refunds without these. The free item cannot be refunded for money or credit, and can only be exchanged if faulty. Exchange must be for another similar item of equal value or less.
This offer may be amended or withdrawn at any time at the Promoter's discretion.
We will not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion, our withdrawal of the promotion, or any failure or inability by you to use the promotion for any reason.
Discount Promotions
These promotions entitle you to a set price or percentage discount off certain products for a certain period of time. The discount, products, and offer time will be indicated either in an electronic message from Charlies Direct or displayed on the website.
Products are subject to change and availability. Discounted orders are subject to our standard terms and conditions.
Promotions cannot be used in conjunction with any other offer unless otherwise indicated. Discounts will not apply to postage and packing unless specified. There may be a qualifying quantity or basket value for the promotion to apply. If insufficient products or value are purchased to qualify, the items in your basket will be charged at their normal price.
In the event of product returns or cancellations, refunds will be given for the amount originally charged, i.e. excluding any discount given. We reserve the right to change the promotion or to withdraw the promotion at any time. Unless stated otherwise, the return value of the item(s) purchased under this promotion will be the applicable return value under our return policy. Proof of purchase is required. Your statutory rights as a consumer are not affected.
We will not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion, our withdrawal of the promotion, or any failure or inability by you to use the promotion for any reason.
Buy an Item and Receive a Qualifying Product Free
These offers entitle you to a free gift when you purchase the qualifying product(s) for the free gift on offer, the free gift is subject to availability. Full and partial order refunds can be obtained under this promotion by returning your order product(s) inline with our returns policy, together with the free item (unused) and your proof of purchase. Your statutory rights as a consumer are not affected.
We will not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion, our withdrawal of the promotion, or any failure or inability by you to use the promotion for any reason.
Multi-Buy Promotions
Multi-buy promotions apply to those products specifically detailed in the offer, and are subject to change and availability. Prices exclude postage and packing. If insufficient products are purchased to qualify for the discount; the items will be charged at their normal price. Unless stated otherwise, the return value of the item(s) purchased under this promotion shall be the applicable return value under our return policy less the percentage discount obtained. Proof of purchase is required. Your statutory rights as a consumer are not affected
We will not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion, our withdrawal of the promotion, or any failure or inability by you to use the promotion for any reason.
Delivery & Returns Policy
You can view our Delivery & Returns Policy here www.charlies.co.uk/delivery-returns
Legal Information
Your Information
We will process personal information about you in accordance with our Privacy Policy.
Product Images
We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All product images are used with the permission of the originator and remain the copyright of the originator. This does not affect your statutory rights.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving Charlies Stores Ltd.’s employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
Entire Agreement
These terms and conditions and other notices elsewhere on our website (www.charlies.co.uk) contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised employee of Charlies Stores Limited.
Severability
If any of these Terms and Conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.
Our Right To Vary These Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
Law and Jurisdiction
This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.
Changes to Our Terms Of Sale
Any changes we may make to our Terms of Sale in the future will be posted on this page. These Terms of Sale were last updated on 15 September 2018 at 9.00am.
Contact Us
If you have any questions, comments or requests regarding these Terms of Sale we will be happy to answer them. Please contact Customer Services via this web site or on 0345 077 0708 or alternatively, you can write to us via our online contact form on the 'Contact Us' page or to our company address . Our customer service team is there to help, you can view our opening times on our contact us page 'Contact Us' page.
Terms of Website Use
What does 'Terms of Use' Mean?
This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.charlies.co.uk (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.
Information About Us
www.charlies.co.uk is a website operated by Charlies Stores Limited (we, our, us). We are registered in England and Wales under company number 01761459. Our registered office is at Unit 7 Offas Dyke Business Park, Buttington, Welshpool, SY21 8SS. Our Value Added Tax (VAT) registration number is 433979807.
Purchasing Products Through Our Site
The purchase of Products through our site is governed by our Terms of Sale.
Your Personal Information
When ordering products from our site, you will be asked to register. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.
We process personal information about you in accordance with our Privacy Policy.
Your Personal Password and Account Security
To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact Customer Services straight away to let us know. We can deactivate your account at any time.
Third Party Services
We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
Liability
Our liability for Products which you may purchase through our site is subject to our Terms of Sale.
We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for Products which you may purchase through our site. These Terms of Use do not affect your statutory rights.
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
Acceptable Use
Certain parts of our site allow you to enter some content of your own, such as the ‘product review’ or 'email a friend' facility. In such cases, the content must not:
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
The content must:
Be compliant with the law of England and Wales and the country from which it is posted.
Be accurate and truthful.
Be written in English.
Product reviews must not refer to specific pricing. We reserve the right to amend reviews that refer to companies other than Charlies Stores Ltd, that contain profane or offensive language, that may be considered actionable, and that contain promotional material.
We reserve the right to remove or refuse to publish any review that we consider inappropriate. We reserve the right to delete reviews at any time.
Service Access/Site Availability
If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.
Virsuses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to Our Site
If you wish to link to our home page, you may do so provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.
Links to Other Websites
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
Variations
We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.
Complaints
If you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact us at [email protected] and each matter witll be dealt with by the appropriate department. We undertake to handle all complaints fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint as soon as possible.
Miscellaneous
We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of our rights or obligations under these terms and conditions or any related contract to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
WEEE Compliance
Why recycle electrical products?
In the UK, many electrical goods are thrown away each year, and a great deal end up in landfill where the toxins they contain can cause soil and water contamination. Much of this waste can be recycled and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.
What does Charlies do and how can you recycle?
The United Kingdom’s Waste Electrical and Electronic Equipment (WEEE) Regulations allow you to recycle your old electrical products free of charge.
Charlies Stores Limited has joined the Valpak Distribution Take Back Scheme (DTS). Through this scheme we contribute financially toward the development of recycling collection points (known as ‘Designated Collection Facilities’) throughout the UK. These are run by local authorities.
How do you recycle?
You can locate your nearest Designated Collection Facility (DCF) by visiting www.recycle-more.co.uk.
Alternatively, you can contact them on 0345 077 0708. To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.