Klarna at Charlies - 0% Finance - FAQ's

Klana is a Swedish payment service provider, who take responsibility for your payment. Over 60 million customers and 70,000 stores trust Klarna to securely handle their payments.

With Klarna Pay in 3, you can split the cost of your purchase into 3 interest-free instalments. The first payment is taken when your order is confirmed, with the remaining two payments collected automatically every 30 days. There are no interest charges when you make your payments on time.

In store:Speak to a member of our team, who will help you complete your purchase using our Klarna portal. If you're eligible, you'll be able to pay using Klarna Pay in 3 and take your items away the same day, or we'll arrange delivery if your items need to be ordered.

Online: Shop on our website as normal and select Klarna at checkout. You'll be redirected to Klarna to complete your purchase. If you're eligible, your order will be confirmed and we'll begin preparing it for dispatch. Get in touch on 03450770708 if any problems.

To use Klarna, you'll need to provide your mobile phone number and email address so Klarna can contact you about your purchase and send your payment information.

If you're shopping online, you'll be asked to enter your details during the Klarna checkout process.

If you're shopping in store, a member of our team will help you complete your purchase using our Klarna portal.

Please ensure the details you provide are accurate, as Klarna will use them to send payment reminders and important information about your purchase.

Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your email address into the payment page and follow the instructions. You can contact Klarna’s Customer Service team here for more help: https://www.klarna.com/uk/customer-service

Your first payment is taken when your order is confirmed. The remaining two interest-free instalments are collected automatically by Klarna every 30 days.

You can view your payment schedule and manage your payments at any time by logging into your Klarna account or using the Klarna app.

Yes, you can make early payments or pay off your remaining balance in full at any time by logging into your Klarna account or using the Klarna app.

There are no penalties for paying early, and you can manage your payment schedule directly with Klarna.

Yes absolutely! We hope you’ll be delighted with your purchase from Charlies but in the unfortunate case that something needs to be returned or exchanged, it wouldn’t matter that you’ve paid with Klarna. Our usual returns policy still applies, which can be read here.